Refund Policy
VillaProjects UK
At VillaProjects, we aim to provide high-quality building and renovation services. This Refund Policy explains when refunds may be offered for deposits or payments made to us. 1. Cancellations Before Work Begins: If you cancel a project before any work has started and before materials have been ordered, we may refund part or all of your deposit, depending on any costs already incurred (such as planning, surveys, or admin fees). 2. Cancellations After Work Has Started: Once work has begun, refunds are generally not available.
Project Terms and Changes
3. Changes to the Scope of Work: If you change or reduce the agreed scope of work, any refund or adjustment will be based on the updated quotation and the work already completed. 4. Quality Issues or Defects: If you believe there is a defect or quality issue with our work, please contact us as soon as possible. We will inspect the issue and, where appropriate, arrange repairs or corrections. Refunds are considered only if we are unable to reasonably fix the problem, ensuring we maintain our commitment to building your dreams.
Contact and Non-Refundable Items
5. Non-Refundable Items: Certain fees like planning or design fees are non-refundable. 6. How to Request a Refund: Contact info@cozyvilla.uk or 07943 373880 in writing. VillaProjects, 18B Beehive Lane, IG1 3RD. Updated 19 May 2026.